Frequently Asked Questions

Our Products

Where are 77 Bark Ave products made?

Every piece of 77 Bark Ave furniture is handcrafted in the USA. Each item is cut, joined, finished, and hand-painted by individual craftspeople — not mass-produced on an assembly line. Small variations in grain and finish are part of what makes each piece one of a kind.

What materials do you use?

Our furniture is built from solid wood and finished by hand. Our smaller goods — The Bowl, The Mat, and our leash hardware — are made from durable, pet-safe materials chosen for daily use: PETG for bowls and flexible TPU for mats and handles. Our leash hardware uses genuine AustriAlpin COBRA buckles, the same load-rated hardware trusted in climbing and safety equipment.

Is the furniture safe for my dog?

Yes. We use pet-safe finishes and design every piece with ventilation, visibility, and comfort in mind. The vertical slat design isn't just an aesthetic signature — it gives your dog airflow and sightlines so the space feels open, not confining.

Will The Den fit my dog?

Our sizing was developed with our own goldendoodle, Opal, as the reference — a medium dog with a 14"–17" neck and 19"–27" chest. Full interior dimensions are listed on each product page. If you're unsure which size is right for your dog, email us their breed, weight, and measurements and we'll help you choose.

Is The Den just a crate?

The Den is designed as furniture first — an end table that happens to be the best room in the house for your dog. It's meant to live in your living room, not be hidden away.

Ordering & Shipping

How long does shipping take?

Standard shipping is free on all orders over $200 within the United States, with delivery in up to 7 business days after processing. Expedited shipping (delivery within 3 business days) is available at checkout for $50 on orders over $200.

Do you ship internationally?

We currently ship to the United States, Canada, and Mexico. International customers are responsible for any customs, duties, or taxes imposed by their country.

Do your products require assembly?

Assembly details are listed on each product page. Where assembly is required, every piece ships with clear instructions and the hardware you need. If you get stuck, contact us — we'll walk you through it.

Where can I see 77 Bark Ave in person?

77 Bark Ave is proudly stocked at Bloomingdale's. Follow us on Instagram @77barkave for the latest on retail locations and new releases.

Warranty & Returns

What does your warranty cover?

Every 77 Bark Ave furniture piece is backed by our 5-Year Craftsmanship Warranty, covering defects in materials and workmanship — structure, joinery, hardware, and finish. See our full Warranty, Returns & Shipping page for details.

Is chewing covered under the warranty?

No. Pet damage of any kind — chewing, scratching, digging — isn't covered, along with water damage and normal wear and tear. That said, if your dog has damaged a piece, contact us anyway. We can often help with repair options or replacement parts at a fair cost.

How do I make a warranty claim?

Email 77barkaveCS@77barkave.com or call 424-299-9295 with your order number, a description of the issue, and photos. We review every claim personally and resolve it case by case — repair, replacement parts, or full replacement.

What is your return policy?

Items may be returned within 30 days of purchase in new, unused condition with all original tags and packaging. Returns without original packaging may be subject to a 10% restocking fee. Custom and personalized items are final sale unless defective. Full details are on our Warranty, Returns & Shipping page.

My order arrived damaged. What do I do?

Contact us right away with photos of the damage and your order number, and we'll arrange a replacement or refund. Damage in transit or defects on arrival are always on us — including return shipping.

Care & Maintenance

How do I clean my 77 Bark Ave furniture?

Wipe with a soft, slightly damp cloth and dry immediately. Avoid harsh cleaners, abrasives, and excess water — solid wood and standing moisture don't mix. For everyday dust, a dry microfiber cloth is all you need.

How do I clean The Bowl and The Mat?

Both are designed for easy cleanup. Wash The Bowl with warm water and mild dish soap. The Mat can be rinsed or wiped down and air-dried.

My dog is a heavy chewer. Any advice?

Chewing is usually a phase — most common with puppies and dogs new to crate time. We recommend introducing The Den gradually with positive association (treats, meals, a favorite bed inside) and providing appropriate chew toys. Since pet damage isn't covered under warranty, it's worth waiting until your dog is past the heavy-chewing stage before investing in wood furniture.

Still Have Questions?

We're here to help. Reach our customer care team at 77barkaveCS@77barkave.com or 424-299-9295.