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Luxury Home Goods for the Modern Dog Owner ™

Policy on Return items

General Returns

At 77 Bark Ave, our goal is to ensure your complete satisfaction with your purchase. We understand that circumstances may arise where you may need to return an item, and we are here to make the process as hassle-free as possible. Please read the following return policy guidelines to understand the terms and conditions associated with returns.

Return Timeframe

Items can be returned within 30 days of the purchase date. After this period, we regret that we cannot accept returns or offer refunds or exchanges.

Return Conditions

To qualify for a return, all items must meet the following conditions:

New and Unused Condition: The item(s) must be in new, unused condition, free from any signs of wear or use. We reserve the right to refuse returns if the item(s) show any indications of use.

Original Tags and Packaging: All original tags, labels, and packaging must be intact and included with the returned item(s). Returns without the original tags and packaging may be subject to a restocking fee.

Refund or Exchange

We offer two options for returned items: a refund or an exchange. Please indicate your preference when initiating the return process. If you choose a refund, the original shipping charges are non-refundable.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe and timely delivery of the returned item(s). In cases where the return is due to a defect or error on our part, we will cover the return shipping costs.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund. We may request supporting documentation, such as photographs or a detailed description of the issue, to expedite the process. We will work with you to resolve the situation promptly and ensure your satisfaction.

Custom or Personalized Items

Custom or personalized items are not eligible for return unless there is a defect or error on our part. In such cases, please contact us within 30 days of receiving the item, and we will provide instructions for the return or exchange process.

Contact Us

If you have any further questions or require assistance with a return, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.

Please note that this return policy is subject to change without prior notice. The most recent version of the policy will be posted on our website for reference.

77BarkaveCS@77barkave.com

424-299-9295

Effective Date: June 23, 2023

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