01
The 5-Year
Craftsmanship Warranty
5Year warranty
We warrant every 77 Bark Ave furniture piece against defects in materials and workmanship for five years from the date of purchase. This furniture warranty covers the joinery, structure, hardware, and finish — the things we build and control. Electronics, including woofPOD, are not represented by this furniture warranty; contact customer care for the coverage that applies to your order.
What’s covered
- +Structural defects in construction or joinery
- +Hardware failure under normal use — hinges, latches, sliding mechanisms
- +Finish defects present at delivery, such as peeling or bubbling not caused by moisture or use
- +Manufacturing errors of any kind
What’s not covered
- −Pet damage of any kind, including chewing, scratching, and digging
- −Damage from accidents, misuse, or improper assembly
- −Water and moisture damage
- −Normal wear and tear from everyday use
- −Products modified, repaired by a third party, or used outdoors
We love dogs — Opal helped design these pieces — but a determined chewer is beyond any warranty. If your dog has damaged a piece, contact us anyway. We can often help with repair options or replacement parts at a fair cost.
How to make a claim
All warranty claims start with a conversation. Send your order number, a description of the issue, and photos. We review every claim personally and determine the right resolution — repair, replacement parts, or a full replacement — case by case.
02
Returns
Thirty days, in new condition, with the packaging it arrived in. If something went wrong on our end, we cover it.
- Timeframe
- Items may be returned within 30 days of the purchase date. After 30 days, we’re unable to accept returns or offer refunds or exchanges.
- Condition
- Items must be in new, unused condition, free from any signs of wear. All original tags, labels, and packaging must be intact and included. Returns without original tags and packaging may be subject to a 10% restocking fee. We reserve the right to refuse returns that show signs of use.
- Refund or exchange
- Your choice — just tell us your preference when you start the return. Original shipping charges are non-refundable.
- Return shipping
- Return shipping costs are the customer’s responsibility, and we recommend a trackable method. If the return is due to a defect or an error on our part, we cover return shipping.
- Damaged on arrival
- Contact us right away and we’ll arrange a replacement or refund. We may ask for photos or a brief description to speed things along.
- Custom items
- Custom and personalized items are final sale unless there is a defect or an error on our part. If that’s the case, contact us within 30 days of delivery and we’ll take care of it.
03
Shipping
Free over $200 in the United States. Under $200, standard shipping charges apply. Expedited if you need it sooner.
- Free standard
- All orders over $200 ship free within the United States. Please allow up to 7 business days for delivery once your order has been processed. Delivery times may vary by location.
- Under $200
- Orders under $200 are charged standard shipping, calculated at checkout based on your delivery address.
- Expedited
- Available at checkout for a $50 fee on orders over $200, with delivery within 3 business days after processing. The expedited fee is non-refundable.
- Processing
- Orders are processed Monday through Friday during normal business hours, excluding holidays. Orders placed after hours, on weekends, or on holidays are processed the next business day.
- Tracking
- Once your order ships, you’ll receive a confirmation email with tracking.
- Shipping area
- We currently ship within the United States only.
Policies are subject to change without prior notice. The most recent version will always be posted on this page. · Effective July 11, 2026.